| 000 | 02290nam#a2200265 4500 | ||
|---|---|---|---|
| 001 | 9781265575656 | ||
| 003 | VST | ||
| 005 | 20240703092243.0 | ||
| 006 | m o d | ||
| 007 | cr#un#---uucau | ||
| 008 | 220120s2022 eng d | ||
| 020 | _a9781265575656 | ||
| 040 |
_aVST _cVST _dVST |
||
| 100 | 1 |
_aRobert Lucas _eauthor |
|
| 245 | 1 | 0 |
_aCustomer Service Skills for Success ISE, 8th Edition _h[Libro Electrónico - McGraw-Hill] |
| 250 | _aeighth edition | ||
| 260 | _aUnited Kingdom of Great Britain & Northern Ireland : | ||
| 264 | 1 |
_aUnited Kingdom of Great Britain & Northern Ireland : _bMcGraw-Hill Higher Education (International), _c2022 |
|
| 300 | _a1 online resource | ||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
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| 520 | _aLucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they’ve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry’s, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms. | ||
| 650 | 4 | _aBusiness & Economics/Marketing/General | |
| 856 | 4 | 0 | _uhttps://bc.vitalsource.com/tenants/bibcent_ex/libraries?bookmeta_vbid=9781265575656 |
| 999 |
_c434931 _d434931 |
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